
Daraz Nepal
Daraz Nepal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz Nepal has 1.9 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Bags, Can pay on delivery time, Easy.
Cons: Curier service not good, Delivery, Delivery charge rs90 even for rs10 item.Recent recommendations regarding this business are as follows: "Daraz is a complete scam for e-wallet users.never order from it!", "Please pay few more rupees and buy from actual shop. Do not buy this fraud online service daraz", "Don't use this app", "Stupid", "If you wanna shop on daraz please think twice before ordering because if you want to cancel for any reason they don’t refund you on time It has been eight days, but neither have I received a refund .What should I do?".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz Nepal has 1.9 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Bags, Can pay on delivery time, Easy.
Cons: Curier service not good, Delivery, Delivery charge rs90 even for rs10 item.Recent recommendations regarding this business are as follows: "Daraz is a complete scam for e-wallet users.never order from it!", "Please pay few more rupees and buy from actual shop. Do not buy this fraud online service daraz", "Don't use this app", "Stupid", "If you wanna shop on daraz please think twice before ordering because if you want to cancel for any reason they don’t refund you on time It has been eight days, but neither have I received a refund .What should I do?".
Most users ask Daraz Nepal for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Daraz cancelled my orders after I paid for it and won't return the money.
I ordered some few items from daraz. After 20-30 min my order was cancelled.
The reason being payment unsuccessful in time. But the twist is, it was completed the minute I ordered the items. Daraz policy said it'll return the money till 3 days. It's not returned until now.
DARAZ IS A SCAM! NEVER ORDER ANYTHING FROM THIS APP IT WILL COMPLETELY RIPP YOU OFF!
User's recommendation: Daraz is a complete scam for e-wallet users..never order from it!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty of my smart watch
I had buy ultima e 500 watch through daraz 1 m9nth before now its touch not working the company neither receive call nor reply my message i want to claim for warranty
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI couldn’t send email to Daraz
I tried to email Daraz customer service but unable to do so getting back postmaster delivery failure status. I was concerned why its taking so much time to send my orders to delivery facility from Daraz distribution center where its already too much long that my orders were sticked at customs of Nepal after they sent it from China!
Should I wait too long more to send things to delivery facility from Distribution facility same as it took Daraz to make clearance at customs???
I thought Daraz too have improved like my shopping experience in Aliexpress but its not??? My bad luck selecting Daraz.
- Can pay on delivery time
- Delivery charge rs90 even for rs10 item
- If paid in advance seller most probably sends you damaged items
Preferred solution: Deliver product or service ordered
User's recommendation: Not as Aliexpress and Alibaba
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Seeking Attention of the concerned authorities
I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.
But, we have not got any information about the order yet.
So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime considering this a scam.
Order No.- 209264****29434
User's recommendation: Never buy Ultima Lifestyle products online. They are too irresponsible.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my payment is pending
Hi order 11,582 around of items from daraz. My credit card shows it as pending and daraz app shows it still waiting for payment and i do see pay now button. Why is it so confusing?
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Extreme level of irresponsibleness
I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.
But, we have not got any information about the order yet.
So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime about this scam.
User's recommendation: Never trust online customer service. Just go and grab the retailer's neck if possible.

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause it has been almost 12 days but I haven't got my order delivered yet and as well as it says that delivery is failed
It has been 12 days i haven't got my order delivered yet and it says that delivery is failed and when try to get help from coustomer care it only says your order will be delivered soon but I haven't got any defined answer yet that I wanna hear like give me an exact date when will you deliver it and if you can't then just give me my refund .
- Delivery failt
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue of scam
My friend got scammed using your reputated company's name.
They are using your company's Daraz name to hire the people telling them to get commission and make the people invested some amount. They are using your Daraz name for doing that.
Is it good for Official Daraz to use their name to scam others??
Preferred solution: Full refund

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered a pack of Uno cards, was supposed to get delivered by 9th October but its already been 14th October and I can’t even cancel it nor find an email address to reach out to them. Bad service!
Delivery is delayed. I can't cancel it, nor can I contact an actual representative instead of a chat bot to inquire.
Preferred solution: Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible Customer service, Not a single good customer support center
I had ordered my product in September 2024 And It says that I will get my product in Oct 28 but Now its been 15 nov and There is no update in My daraz app. The chatbot says that Due to some natural things I can't recive it now I shall wait more that 2 weeks.
And it says that I will get some apologies card, WTH will I do with that card?
Frame it and paste it on my wall. If there was an option to give negative ratings I would have give Daraz The lowest one.
User's recommendation: I dont wanna recommend other App. It would make me a promoter of other app.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Issue
Dear Daraz Nepal,
I would like you to address my issue, I have ordered a shoe worth Rs.1509(with delivery), it couldn't fit me well so decided to return it back, next day i returned and refunded via daraz voucher, they sent me a voucher of Rs.1509 with a certain time limit of validity for like almost an hour or something
I couldn't make it on time as I was working, it's really unmannered way of authorizing a customer like that, atleast a day of validation should be there, now I don't have my money back, neither the shoes
I would like you to take an immediate action on this and also a response would be great for an update regarding this issue
Preferred solution: Full refund
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Verified Buyer |My item delivery was only tried once and it says cancelled after muntiple attempts
Today I was supposed to receive my order noNP-CB-DEX-0000689911 and as I was busy during the first attempt I was expecting another call at afternoon but I didn't get a call and the app said order cancelled after muntiple attempt but only a single attempt was made I have proof on my phone and this just seems lazy. Imagine waiting for a month for delivery but not getting it because of a lazy lying delivery person and the attempt photo also doesn't show that they were waiting for the delivery at the right place
User's recommendation: Don't shop at daraz customer service is non-existent

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is refund amount
How to i get my refund money two three months ago i purchase and return my buti can't get retrun refund why pls check
Preferred solution: Full refund
E-commerce Talks
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn request Oder no 210348****85303
Dear Sir/Madam,
When I ordered, I saw there was a 14-day return option. I received the item the next day and I ordered a return refund request, but it still hasn't been collected from my home.
I saw a message this morning, the return request was cancelled. But why? I followed your rules and regulations.
Please, I need to return the item. My number is 210348****85303.
Preferred solution: Full refund
Not recived my refund for weeks.
I have return my order and it shows my refund has been approved on my accoount but haven't recived my money/vouchers yet. And tried to contact customer service and its complicated process to get any human support.
User's recommendation: There should be an easy ways to get contact with human support.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can they wait for me
I'am order smart watch from l gadget I don't know when you will come in sudurpaschimpradesh kanchanpur garjamuni I don't know you are waiting or not waiting for us plzz can you help me by waiting for me my school is at10 am to 3:30 pm iam came home in 3:45 to3: 55 at home
User's recommendation: Can you help me sir
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Bro that's is only watch I have bought pc the are doing same to me till now I have just received return order again