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Daraz Nepal

Daraz Nepal

www.daraz.com.np
What is your customer experience with Daraz Nepal?

Daraz Nepal Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Daraz Nepal has 2.0 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Bags, Can pay on delivery time, Easy.
    Cons: Curier service not good, Delivery, Delivery charge rs90 even for rs10 item.

  • 100% of users think that Daraz Nepal should improve its Customer Service.
    80% of users say that they might use Daraz Nepal in the future for similar services or products if the company resolves their current issue.

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Media from reviews

Daraz Nepal - Huge disappointment and fraud!
Daraz Nepal - Huge disappointment and fraud! - Image 2Daraz Nepal - Huge disappointment and fraud! - Image 3Daraz Nepal - Poor customer serviceDaraz Nepal - So disappoint with the daraz staff and delivery systemDaraz Nepal - VoucherDaraz Nepal - Follow-up on Pending Refund for Canceled Order
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Top Daraz Nepal Reviews

Positive Review

"Daraz seller account is not being created at my address!"

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Please sir, I want to request you from the bottom of my heart. I am trying to create a seller account for Daraz in Dang Ghoda in Dang Tulsipur. But the seller...

Critical Review

"Refund policy is worst"

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*To:* Customer Support Team Daraz Nepal *Subject:* Refund Request for Order Paid via Bank *Dear Sir/Madam,* I am writing to request a refund for my recent...

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order daraz delivery refund customer number item money return service
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Rajan B Lee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kathmandu, Bagmati Province

Refund policy is worst

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Updated by user Nov 07, 2025

Company fixed the issue and I have been provided with full refund.

Original review Nov 07, 2025
*To:*
Customer Support Team
Daraz Nepal
*Subject:* Refund Request for Order Paid via Bank
*Dear Sir/Madam,*
I am writing to request a refund for my recent order on Daraz. I had paid the amount through bank transfer, but due to (big size of boxing gloves ] I would like to request a refund.
*Details:*
- *Order ID:* [213380****41784]
- *Order Date:* (oct17,2025
- *Issue:* [over size ]
- *Bank Name:* [Global ime bank]
- *Account Holder Name:* [Rajan bohara]
- *Account Number:(038070****4243)
I kindly request you to process the refund to my bank account as soon as possible. I will be happy to provide any additional documents if required.
Thank you for your support.
*Sincerely,*
[Rajan bohara]
[974823****]
View full review
Anonymous
map-marker Montreal, Quebec

Huge disappointment and fraud!

Daraz Nepal - Huge disappointment and fraud!
Daraz Nepal - Huge disappointment and fraud! - Image 2
Daraz Nepal - Huge disappointment and fraud! - Image 3

So I ordered from Canada using my visa card to my parents in Nepal. I placed an order with wrong delivery date so I cancelled it.

The status shows "refundable" but I have not received my money back yet. It's been 3 weeks. Past the maximum wait of international transfers time frame.

I also had placed the same item for pickup for my parents and same, 3 weeks and the status is "seller to pack". There's no update on my purchase either.

The seller doesn't respond and the stupid chat bot can't help. Now, for a 40$ smart box, I have my 80$ stuck with them.

My bank can't help because there is no refund tracking number. This is extremely disappointing!

View full review

User's recommendation: Never buy with daraz!

Canvas G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So disappoint with the daraz staff and delivery system

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Daraz Nepal - So disappoint with the daraz staff and delivery system

so I ordered a fridge and the estimated delivery was the next day. I checked the update like tomorrow, the seller already packed the fridge and it was already at the nearest station at 7 am.

I prepared myself to receive the fridge and I didn't go to work LOL and they (so-called daraz staff) did not assign anyone out for the delivery that day. it was literally at the nearest station like at 7 am and they can't even deliver like WHAT THE F. I convinced myself and decided to wait for tomorrow and the next day daraz notified me as OUT FOR DELIVERY. And I went home earlier from work and when the delivery guy arrived he said 'ma'am hajur ko fridge ta xuteko raixa ni voli ki parsi deliver garda hudaina?' Also, when I checked the track package that *** driver wrote daraz a review like I requested him to reschedule that fridge.

What was that? those mf didn't even notice my big-ass fridge that was left behind.

Are they blind asf??? I'm so disappointed rn and I never said to reschedule...

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Preferred solution: Apology

User's recommendation: I am never going to order from daraz ever from now onn. WORST EXPERIENCE..

Marybelle Krg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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Daraz Nepal - Poor customer service

I order two products on cod home delivery and they didn't even contact me i was waiting for their call and one product they returned and one is still there yo ship but they are not doing anything and tomorrow I'll get one product in office

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User's recommendation: Customer service is worst

Anonymous
map-marker Kathmandu, Bagmati Province

Voucher

Daraz Nepal - Voucher

I had return an item. They did send me a voucher of rs 2975.

But I was not aware of the valid date. It has already expired. This happened to 2nd time.

So it really looks like daraz has a policy of stealing money if not bought on certain given date. I think the money should be returned to the customer and there shouldn't be any limited time for voucher.

I am sure daraz is looting with their policy.

Sorry to say this but it's true.

View full review
Pratima M Lxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Follow-up on Pending Refund for Canceled Order

Daraz Nepal - Follow-up on Pending Refund for Canceled Order
Daraz Nepal - Follow-up on Pending Refund for Canceled Order - Image 2
Daraz Nepal - Follow-up on Pending Refund for Canceled Order - Image 3

Dear Daraz Customer Support,

I hope this message finds you well. I am writing to inquire about the status of my refund for an order I canceled on March 28, 2025. According to your policy, the refund is supposed to be processed within three days; however, I have not received any refund yet.

Order Number: 211271****76506

Cancellation Date: March 28, 2025

Order Number: 211409****76506

Cancellation Date: March 28, 2025

Could you kindly look into this matter and provide an update on when I can expect the refund to be processed? I would appreciate your prompt assistance.

Thank you for your attention to this matter. I look forward to your response.

Best regards,

Pratima Magar

salinayba90@***.com

980763****

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Pratima M Lxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Follow-up on Pending Refund for Canceled Order

Daraz Nepal - Follow-up on Pending Refund for Canceled Order
Daraz Nepal - Follow-up on Pending Refund for Canceled Order - Image 2
Daraz Nepal - Follow-up on Pending Refund for Canceled Order - Image 3

Dear Daraz Customer Support,

I hope this message finds you well. I am writing to inquire about the status of my refund for an order I canceled on March 28, 2025. According to your policy, the refund is supposed to be processed within three days; however, I have not received any refund yet.

Order Number: 211271****76506

Cancellation Date: March 28, 2025

Order Number: 211409****76506

Cancellation Date: March 28, 2025

Could you kindly look into this matter and provide an update on when I can expect the refund to be processed? I would appreciate your prompt assistance.

Thank you for your attention to this matter. I look forward to your response.

Best regards,

Pratima Magar

Salinayba90@***.com

980763****

View full review

Preferred solution: Full refund

Tulsa G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hello I have purchased Sun glasses and I have already paid fir it through online esewa . but its been 5 days I haven't got any call . please can you check it out?

Hello I have purchased Sun glasses and I have already paidit through online esewa . but its been 5 days I haven't got any call . please can you check it??

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Rajiv D Jcm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty of my smart watch

Daraz Nepal - Warranty of my smart watch
Daraz Nepal - Warranty of my smart watch - Image 2
Daraz Nepal - Warranty of my smart watch - Image 3
Contains 1 confidential file for company representatives

I had buy ultima e 500 watch through daraz 1 m9nth before now its touch not working the company neither receive call nor reply my message i want to claim for warranty

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Preferred solution: Full refund

Joannah Pgo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seeking Attention of the concerned authorities

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Daraz Nepal - Seeking Attention of the concerned authorities
Contains 1 confidential file for company representatives

I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.

But, we have not got any information about the order yet.

So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime considering this a scam.

Order No.- 209264****29434

View full review

User's recommendation: Never buy Ultima Lifestyle products online. They are too irresponsible.

1 comment
Motu P Ksn

Bro that's is only watch I have bought pc the are doing same to me till now I have just received return order again

Santosh L Cwc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I couldn’t send email to Daraz

Daraz Nepal - I couldn’t send email to Daraz
Daraz Nepal - I couldn’t send email to Daraz - Image 2
Contains 1 confidential file for company representatives

I tried to email Daraz customer service but unable to do so getting back postmaster delivery failure status. I was concerned why its taking so much time to send my orders to delivery facility from Daraz distribution center where its already too much long that my orders were sticked at customs of Nepal after they sent it from China!

Should I wait too long more to send things to delivery facility from Distribution facility same as it took Daraz to make clearance at customs???

I thought Daraz too have improved like my shopping experience in Aliexpress but its not??? My bad luck selecting Daraz.

View full review
Loss:
$600
Pros:
  • Can pay on delivery time
Cons:
  • If paid in advance seller most probably sends you damaged items
  • Delivery charge rs90 even for rs10 item

Preferred solution: Deliver product or service ordered

User's recommendation: Not as Aliexpress and Alibaba

Anonymous
map-marker Zadar, Zadar

They didn’t send me the partcal and if i say why they say bad words to me

Hey i just send 4 thousang shopping to daraz and they are misbehaving and saying that. They cant send you i told them to keep for one day they give me bad words i have to go legal action now woth you guys

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Neeta N Win

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why my payment is pending

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Daraz Nepal - Why my payment is pending
Contains 1 confidential file for company representatives

Hi order 11,582 around of items from daraz. My credit card shows it as pending and daraz app shows it still waiting for payment and i do see pay now button. Why is it so confusing?

View full review
Loss:
$86

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Kathmandu, Bagmati

Daraz cancelled my orders after I paid for it and won't return the money.

Daraz Nepal - Daraz cancelled my orders after I paid for it and won't return the money.
Daraz Nepal - Daraz cancelled my orders after I paid for it and won't return... - Image 2

I ordered some few items from daraz. After 20-30 min my order was cancelled.

The reason being payment unsuccessful in time. But the twist is, it was completed the minute I ordered the items. Daraz policy said it'll return the money till 3 days. It's not returned until now.

DARAZ IS A SCAM! NEVER ORDER ANYTHING FROM THIS APP IT WILL COMPLETELY RIPP YOU OFF!

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User's recommendation: Daraz is a complete scam for e-wallet users..never order from it!

Joannah Pgo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extreme level of irresponsibleness

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Daraz Nepal - Extreme level of irresponsibleness
Contains 1 confidential file for company representatives

I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.

But, we have not got any information about the order yet.

So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime about this scam.

View full review

User's recommendation: Never trust online customer service. Just go and grab the retailer's neck if possible.

Amrita T Qlr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because it has been almost 12 days but I haven't got my order delivered yet and as well as it says that delivery is failed

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Daraz Nepal - Because it has been almost 12 days but I haven't got my order delivered yet...
Contains 1 confidential file for company representatives

It has been 12 days i haven't got my order delivered yet and it says that delivery is failed and when try to get help from coustomer care it only says your order will be delivered soon but I haven't got any defined answer yet that I wanna hear like give me an exact date when will you deliver it and if you can't then just give me my refund .

View full review
Loss:
$439
Cons:
  • Delivery failt

Preferred solution: Deliver product or service ordered

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