Anonymous
map-marker Kathmandu, Bagmati

Daraz cancelled my orders after I paid for it and won't return the money.

Daraz Nepal - Daraz cancelled my orders after I paid for it and won't return the money.
Daraz Nepal - Daraz cancelled my orders after I paid for it and won't return... - Image 2

I ordered some few items from daraz. After 20-30 min my order was cancelled.

The reason being payment unsuccessful in time. But the twist is, it was completed the minute I ordered the items. Daraz policy said it'll return the money till 3 days. It's not returned until now.

DARAZ IS A SCAM! NEVER ORDER ANYTHING FROM THIS APP IT WILL COMPLETELY RIPP YOU OFF!

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User's recommendation: Daraz is a complete scam for e-wallet users..never order from it!

Rajiv D Jcm

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Warranty of my smart watch

Daraz Nepal - Warranty of my smart watch
Daraz Nepal - Warranty of my smart watch - Image 2
Daraz Nepal - Warranty of my smart watch - Image 3
Contains 1 confidential file for company representatives

I had buy ultima e 500 watch through daraz 1 m9nth before now its touch not working the company neither receive call nor reply my message i want to claim for warranty

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Preferred solution: Full refund

Santosh L Cwc

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I couldn’t send email to Daraz

Daraz Nepal - I couldn’t send email to Daraz
Daraz Nepal - I couldn’t send email to Daraz - Image 2
Contains 1 confidential file for company representatives

I tried to email Daraz customer service but unable to do so getting back postmaster delivery failure status. I was concerned why its taking so much time to send my orders to delivery facility from Daraz distribution center where its already too much long that my orders were sticked at customs of Nepal after they sent it from China!

Should I wait too long more to send things to delivery facility from Distribution facility same as it took Daraz to make clearance at customs???

I thought Daraz too have improved like my shopping experience in Aliexpress but its not??? My bad luck selecting Daraz.

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Loss:
$600
Pros:
  • Can pay on delivery time
Cons:
  • Delivery charge rs90 even for rs10 item
  • If paid in advance seller most probably sends you damaged items

Preferred solution: Deliver product or service ordered

User's recommendation: Not as Aliexpress and Alibaba

Joannah Pgo

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| map-marker Waling, Gandaki

Seeking Attention of the concerned authorities

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Daraz Nepal - Seeking Attention of the concerned authorities
Contains 1 confidential file for company representatives

I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.

But, we have not got any information about the order yet.

So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime considering this a scam.

Order No.- 209264****29434

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User's recommendation: Never buy Ultima Lifestyle products online. They are too irresponsible.

1 comment
Motu P Ksn

Bro that's is only watch I have bought pc the are doing same to me till now I have just received return order again

Neeta N Win

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Why my payment is pending

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Daraz Nepal - Why my payment is pending
Contains 1 confidential file for company representatives

Hi order 11,582 around of items from daraz. My credit card shows it as pending and daraz app shows it still waiting for payment and i do see pay now button. Why is it so confusing?

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Loss:
$86

Preferred solution: Deliver product or service ordered

Joannah Pgo

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| map-marker Waling, Gandaki

Extreme level of irresponsibleness

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Daraz Nepal - Extreme level of irresponsibleness
Contains 1 confidential file for company representatives

I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.

But, we have not got any information about the order yet.

So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime about this scam.

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User's recommendation: Never trust online customer service. Just go and grab the retailer's neck if possible.

Amrita T Qlr

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Because it has been almost 12 days but I haven't got my order delivered yet and as well as it says that delivery is failed

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Daraz Nepal - Because it has been almost 12 days but I haven't got my order delivered yet...
Contains 1 confidential file for company representatives

It has been 12 days i haven't got my order delivered yet and it says that delivery is failed and when try to get help from coustomer care it only says your order will be delivered soon but I haven't got any defined answer yet that I wanna hear like give me an exact date when will you deliver it and if you can't then just give me my refund .

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Loss:
$439
Cons:
  • Delivery failt

Preferred solution: Deliver product or service ordered

Sandy D Bhh

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Issue of scam

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Daraz Nepal - Issue of scam
Daraz Nepal - Issue of scam - Image 2
Contains 1 confidential file for company representatives

My friend got scammed using your reputated company's name.

They are using your company's Daraz name to hire the people telling them to get commission and make the people invested some amount. They are using your Daraz name for doing that.

Is it good for Official Daraz to use their name to scam others??

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Loss:
$400

Preferred solution: Full refund

GRG G

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Ordered a pack of Uno cards, was supposed to get delivered by 9th October but its already been 14th October and I can’t even cancel it nor find an email address to reach out to them. Bad service!

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Daraz Nepal - Ordered a pack of Uno cards, was supposed to get delivered by 9th October...
Daraz Nepal - Ordered a pack of Uno cards, was supposed to get delivered by 9th... - Image 2
Contains 1 confidential file for company representatives

Delivery is delayed. I can't cancel it, nor can I contact an actual representative instead of a chat bot to inquire.

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Preferred solution: Deliver product or service ordered

1 comment
Guest

they have choose to not deliver any package from oct 10 to oct 15

Tera Ctm

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Verified Reviewer
| map-marker Jawalakhel, Bagmati

Terrible Customer service, Not a single good customer support center

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Daraz Nepal - Terrible Customer service, Not a single good customer support center

I had ordered my product in September 2024 And It says that I will get my product in Oct 28 but Now its been 15 nov and There is no update in My daraz app. The chatbot says that Due to some natural things I can't recive it now I shall wait more that 2 weeks.

And it says that I will get some apologies card, WTH will I do with that card?

Frame it and paste it on my wall. If there was an option to give negative ratings I would have give Daraz The lowest one.

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User's recommendation: I dont wanna recommend other App. It would make me a promoter of other app.

Aaryan K Pbt

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Refund Issue

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Daraz Nepal - Refund Issue
Contains 1 confidential file for company representatives

Dear Daraz Nepal,

I would like you to address my issue, I have ordered a shoe worth Rs.1509(with delivery), it couldn't fit me well so decided to return it back, next day i returned and refunded via daraz voucher, they sent me a voucher of Rs.1509 with a certain time limit of validity for like almost an hour or something

I couldn't make it on time as I was working, it's really unmannered way of authorizing a customer like that, atleast a day of validation should be there, now I don't have my money back, neither the shoes

I would like you to take an immediate action on this and also a response would be great for an update regarding this issue

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Loss:
$11

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Kathmandu, Bagmati Province

My item delivery was only tried once and it says cancelled after muntiple attempts

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Daraz Nepal - My item delivery was only tried once and it says cancelled after muntiple...
Contains 1 confidential file for company representatives

Today I was supposed to receive my order noNP-CB-DEX-0000689911 and as I was busy during the first attempt I was expecting another call at afternoon but I didn't get a call and the app said order cancelled after muntiple attempt but only a single attempt was made I have proof on my phone and this just seems lazy. Imagine waiting for a month for delivery but not getting it because of a lazy lying delivery person and the attempt photo also doesn't show that they were waiting for the delivery at the right place

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User's recommendation: Don't shop at daraz customer service is non-existent

ADHIKARI B Ith

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Where is refund amount

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Contains 1 confidential file for company representatives

How to i get my refund money two three months ago i purchase and return my buti can't get retrun refund why pls check

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Loss:
$12

Preferred solution: Full refund

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Gopal G Suj

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Return request Oder no 210348****85303

Contains 3 confidential files for company representatives

Dear Sir/Madam,

When I ordered, I saw there was a 14-day return option. I received the item the next day and I ordered a return refund request, but it still hasn't been collected from my home.

I saw a message this morning, the return request was cancelled. But why? I followed your rules and regulations.

Please, I need to return the item. My number is 210348****85303.

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Preferred solution: Full refund

Anonymous
map-marker Kathmandu, Bagmati Province

Not recived my refund for weeks.

Daraz Nepal - Not recived my refund for weeks.

I have return my order and it shows my refund has been approved on my accoount but haven't recived my money/vouchers yet. And tried to contact customer service and its complicated process to get any human support.

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User's recommendation: There should be an easy ways to get contact with human support.

Sudeep B Jkf

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| map-marker Kathmandu, Bagmati Province

Can they wait for me

Daraz Nepal - Can they wait for me
Contains 1 confidential file for company representatives

I'am order smart watch from l gadget I don't know when you will come in sudurpaschimpradesh kanchanpur garjamuni I don't know you are waiting or not waiting for us plzz can you help me by waiting for me my school is at10 am to 3:30 pm iam came home in 3:45 to3: 55 at home

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User's recommendation: Can you help me sir

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