Daraz Nepal
Daraz Nepal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz Nepal has 2.0 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Bags, Can pay on delivery time, Easy.
Cons: Curier service not good, Delivery, Delivery charge rs90 even for rs10 item.100% of users think that Daraz Nepal should improve its Customer Service.
80% of users say that they might use Daraz Nepal in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz Nepal has 2.0 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Bags, Can pay on delivery time, Easy.
Cons: Curier service not good, Delivery, Delivery charge rs90 even for rs10 item.100% of users think that Daraz Nepal should improve its Customer Service.
80% of users say that they might use Daraz Nepal in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Never buy with daraz!", "Customer service is worst", "I am never going to order from daraz ever from now onn. WORST EXPERIENCE.", "Daraz is a complete scam for e-wallet users.never order from it!", "Please pay few more rupees and buy from actual shop. Do not buy this fraud online service daraz".
Most users ask Daraz Nepal for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund policy is worst
Company fixed the issue and I have been provided with full refund.
Customer Support Team
Daraz Nepal
*Subject:* Refund Request for Order Paid via Bank
*Dear Sir/Madam,*
I am writing to request a refund for my recent order on Daraz. I had paid the amount through bank transfer, but due to (big size of boxing gloves ] I would like to request a refund.
*Details:*
- *Order ID:* [213380****41784]
- *Order Date:* (oct17,2025
- *Issue:* [over size ]
- *Bank Name:* [Global ime bank]
- *Account Holder Name:* [Rajan bohara]
- *Account Number:(038070****4243)
I kindly request you to process the refund to my bank account as soon as possible. I will be happy to provide any additional documents if required.
Thank you for your support.
*Sincerely,*
[Rajan bohara]
[974823****]
Huge disappointment and fraud!
So I ordered from Canada using my visa card to my parents in Nepal. I placed an order with wrong delivery date so I cancelled it.
The status shows "refundable" but I have not received my money back yet. It's been 3 weeks. Past the maximum wait of international transfers time frame.
I also had placed the same item for pickup for my parents and same, 3 weeks and the status is "seller to pack". There's no update on my purchase either.
The seller doesn't respond and the stupid chat bot can't help. Now, for a 40$ smart box, I have my 80$ stuck with them.
My bank can't help because there is no refund tracking number. This is extremely disappointing!
User's recommendation: Never buy with daraz!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo disappoint with the daraz staff and delivery system
so I ordered a fridge and the estimated delivery was the next day. I checked the update like tomorrow, the seller already packed the fridge and it was already at the nearest station at 7 am.
I prepared myself to receive the fridge and I didn't go to work LOL and they (so-called daraz staff) did not assign anyone out for the delivery that day. it was literally at the nearest station like at 7 am and they can't even deliver like WHAT THE F. I convinced myself and decided to wait for tomorrow and the next day daraz notified me as OUT FOR DELIVERY. And I went home earlier from work and when the delivery guy arrived he said 'ma'am hajur ko fridge ta xuteko raixa ni voli ki parsi deliver garda hudaina?' Also, when I checked the track package that *** driver wrote daraz a review like I requested him to reschedule that fridge.
What was that? those mf didn't even notice my big-ass fridge that was left behind.
Are they blind asf??? I'm so disappointed rn and I never said to reschedule...
Preferred solution: Apology
User's recommendation: I am never going to order from daraz ever from now onn. WORST EXPERIENCE..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I order two products on cod home delivery and they didn't even contact me i was waiting for their call and one product they returned and one is still there yo ship but they are not doing anything and tomorrow I'll get one product in office
User's recommendation: Customer service is worst
Voucher
I had return an item. They did send me a voucher of rs 2975.
But I was not aware of the valid date. It has already expired. This happened to 2nd time.
So it really looks like daraz has a policy of stealing money if not bought on certain given date. I think the money should be returned to the customer and there shouldn't be any limited time for voucher.
I am sure daraz is looting with their policy.
Sorry to say this but it's true.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow-up on Pending Refund for Canceled Order
Dear Daraz Customer Support,
I hope this message finds you well. I am writing to inquire about the status of my refund for an order I canceled on March 28, 2025. According to your policy, the refund is supposed to be processed within three days; however, I have not received any refund yet.
Order Number: 211271****76506
Cancellation Date: March 28, 2025
Order Number: 211409****76506
Cancellation Date: March 28, 2025
Could you kindly look into this matter and provide an update on when I can expect the refund to be processed? I would appreciate your prompt assistance.
Thank you for your attention to this matter. I look forward to your response.
Best regards,
Pratima Magar
salinayba90@***.com
980763****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow-up on Pending Refund for Canceled Order
Dear Daraz Customer Support,
I hope this message finds you well. I am writing to inquire about the status of my refund for an order I canceled on March 28, 2025. According to your policy, the refund is supposed to be processed within three days; however, I have not received any refund yet.
Order Number: 211271****76506
Cancellation Date: March 28, 2025
Order Number: 211409****76506
Cancellation Date: March 28, 2025
Could you kindly look into this matter and provide an update on when I can expect the refund to be processed? I would appreciate your prompt assistance.
Thank you for your attention to this matter. I look forward to your response.
Best regards,
Pratima Magar
Salinayba90@***.com
980763****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello I have purchased Sun glasses and I have already paid fir it through online esewa . but its been 5 days I haven't got any call . please can you check it out?
Hello I have purchased Sun glasses and I have already paidit through online esewa . but its been 5 days I haven't got any call . please can you check it??
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty of my smart watch
I had buy ultima e 500 watch through daraz 1 m9nth before now its touch not working the company neither receive call nor reply my message i want to claim for warranty
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeeking Attention of the concerned authorities
I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.
But, we have not got any information about the order yet.
So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime considering this a scam.
Order No.- 209264****29434
User's recommendation: Never buy Ultima Lifestyle products online. They are too irresponsible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI couldn’t send email to Daraz
I tried to email Daraz customer service but unable to do so getting back postmaster delivery failure status. I was concerned why its taking so much time to send my orders to delivery facility from Daraz distribution center where its already too much long that my orders were sticked at customs of Nepal after they sent it from China!
Should I wait too long more to send things to delivery facility from Distribution facility same as it took Daraz to make clearance at customs???
I thought Daraz too have improved like my shopping experience in Aliexpress but its not??? My bad luck selecting Daraz.
- Can pay on delivery time
- If paid in advance seller most probably sends you damaged items
- Delivery charge rs90 even for rs10 item
Preferred solution: Deliver product or service ordered
User's recommendation: Not as Aliexpress and Alibaba
They didn’t send me the partcal and if i say why they say bad words to me
Hey i just send 4 thousang shopping to daraz and they are misbehaving and saying that. They cant send you i told them to keep for one day they give me bad words i have to go legal action now woth you guys
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my payment is pending
Hi order 11,582 around of items from daraz. My credit card shows it as pending and daraz app shows it still waiting for payment and i do see pay now button. Why is it so confusing?
Preferred solution: Deliver product or service ordered
E-commerce Talks
Daraz cancelled my orders after I paid for it and won't return the money.
I ordered some few items from daraz. After 20-30 min my order was cancelled.
The reason being payment unsuccessful in time. But the twist is, it was completed the minute I ordered the items. Daraz policy said it'll return the money till 3 days. It's not returned until now.
DARAZ IS A SCAM! NEVER ORDER ANYTHING FROM THIS APP IT WILL COMPLETELY RIPP YOU OFF!
User's recommendation: Daraz is a complete scam for e-wallet users..never order from it!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtreme level of irresponsibleness
I would like to grab your attention towards my affiliated client's order, on his behalf, since he only knows the basics of using daraz that he returned because it was a defected piece. But, you didn't accept the return and informed him that it has been shipped back to him, before Fulpati, that is.
But, we have not got any information about the order yet.
So, we need progress report and also the item or it's refund, as soon as possible. If not done so, I may need to inform cyber crime about this scam.
User's recommendation: Never trust online customer service. Just go and grab the retailer's neck if possible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause it has been almost 12 days but I haven't got my order delivered yet and as well as it says that delivery is failed
It has been 12 days i haven't got my order delivered yet and it says that delivery is failed and when try to get help from coustomer care it only says your order will be delivered soon but I haven't got any defined answer yet that I wanna hear like give me an exact date when will you deliver it and if you can't then just give me my refund .
- Delivery failt
Preferred solution: Deliver product or service ordered
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Bro that's is only watch I have bought pc the are doing same to me till now I have just received return order again